Current career opportunities

Position Title: Technology Coordinator

Reports To: Director of Program Development

Start Date: March 1, 2019

AREA OVERVIEW

The Alberta Real Estate Association (AREA) is the provincial professional organization that represents the interests of 10 regional real estate boards/associations and more than 10,500 REALTORS® province-wide.

Based in Calgary, the association’s mission is to provide strategic leadership through AREA’s member-centric advocacy, professional development and provincial services to advance the Alberta real estate profession and our members’ success.

KEY COMPONENTS AND RESPONSIBILITIES OF THE POSITION

Scope:

• Reporting to the Director, the Technology Coordinator is responsible for effective coordination of AREA’s membership database; membership, content and learning management systems; and online e-commerce platform and for supporting the technical needs of the AREA team to ensure the quality and consistency of the services that AREA provide directly to its members for use in their real estate practice. 

• The Technology Coordinator will work collaboratively with and through other departments and external stakeholders to achieve AREA’s objectives through supporting the communications, professional development and members services teams with initiatives to increase member awareness and usage of AREA member programs.

• AREA reserves the right to revise the responsibilities outlined below as required.

Key Responsibilities:

• Coordinator for AREA’s online e-commerce platform and membership, content, and learning management systems (technology systems)
• Maintain membership database (data feeds, data integrity)
• Set up and test online member events and program registration
• Manage online and phone registrations for events, courses and products
• Manage incoming calls by responding to requests or forwarding to the appropriate individual
• Create or update reports within the technology systems as required (for internal and external audiences)
• Provide support to set up, edit and maintain website content
• Manage email campaigns and report on corresponding analytics
• Develop and maintain documentation processes for technology systems
• Troubleshoot issues quickly and professionally, and provide options
• Relay and discuss members' comments for improvement to the team for resolutions
• Assist external customers as well as internal customers with website and member portal usage
• Liaise with technology systems vendors and support as needed
• Support the communications team with basic layout of member communications pieces, such as newsletters, invitations, conference programs, adhering to AREA brand guidelines
• Tactically execute AREA social media strategy as directed by communications team
• Support professional development team by producing (record/edit) webinars and podcasts for publication
• Provide back-up for reception as requested

Relationships:

The Technology Coordinator must establish and foster relationships with:

• AREA Members
• AREA team
• Suppliers/Vendors

Competencies:

• Skilled at database management (data feeds, report generation etc.)
• A willingness to keep up-to-date with developments in new technology
• Outstanding communication and interpersonal skills with a focus on rapport-building and listening in order to answer questions and resolve technical problems
• Helpful, respectful and receptive to feedback
• Recognize and treat information with sensitivity and confidentiality when appropriate and support team members
• Analytical and logical thinker able to think problems through and develop appropriate solutions
• Demonstrated thoroughness, accuracy and attention to detail
• Highly organized: able to effectively manage a project comprised of multiple, parallel tasks, through to timely completion
• Independent: motivated, self-directed and able to work well with minimal supervision
• Customer service orientated with the ability to fulfill responsibilities using a supportive, helpful approach
• Ability to manage projects and handle multiple competing deadlines

Qualifications:

• Proven experience as a data manager
• Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)
• Completed post-secondary education in Computer Sciences, Computer Engineering or comparable combination of education and work experience
• 3 or more years of experience working in a technology or data management coordinator role
• Proficient with website, database and learning management software
• Advanced skills in Microsoft Office suite
• Proficient in Adobe Creative suite an asset

Interested applicants should submit their cover letter and resume detailing qualifications and related experience no later than Tuesday, February 5, 2019 to: careers@albertarealtor.ca.